This only applies to clients on our SkyPilot wireless system, not DSL or dialup.

If you have run router and computer testing as mentioned at http://www.accessky.net/routertroubleshooting.htm and that hasn't restored your internet access, follow the steps below.  This is will reset your Internet access device that brings internet into your home and to your computer (or router if you have one).

Please note: After you complete this process you may want to repower your router again and possibly reboot your computer. 

A device called POE (power over ethernet) sends power and data to your high speed internet access panel located outside your home or office.  To reset your POE, you remove the electrical plug that is connected to the POE.  Most, but not all, POEs have a light that will go out when you remove the plug.  Nevertheless, you must remove power from the POE to recycle the equipment.  Pictures are below.

5.8 Ghz SkyPilot POE	Click picture to enlarge	Remove the black power wire and wait 30 seconds. Make sure the light is off. Plug it back in. Wait approx 3 minutes for the unit to bootup.
2.4 Tranzeo POE	Click picture to enlarge	Remove the black power wire and wait 30 seconds. Make sure the light is off. Plug it back in. Wait approx 1 minute for the unit to bootup.
2.4 Deliberant POE	Click picture to enlarge	Remove the black power wire and wait 30 seconds. Plug it back in. Wait approx 1 minute for the unit to bootup.
2.4 Deliberant POE	Click picture to enlarge	Remove the black power wire and wait 30 seconds. Make sure the light is off. Plug it back in. Wait approx 1 minute for the unit to bootup.